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By using Myndo, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Myndo Terms and Conditions

Last Updated: May 20, 2025

1. Introduction

Welcome to Myndo, a voice-based AI mental health assistant designed to help you manage your mental health and inner world. These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Nelumbo Labs LLC ("Myndo," "we," "our," or "us") governing your access to and use of the Myndo service, including our website, applications, and all related services (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use the Service.

2. Service Description

Myndo provides mental health support through a system of collaborating AI agents designed to help users manage their mental health and inner world. Our Service offers personalized conversations, mental health exercises, and supportive interactions through voice-based AI technology.

3. Eligibility and Access

3.1 Age Requirement

You must be at least 18 years of age to access or use the Service. By accessing or using the Service, you represent and warrant that you are at least 18 years old.

3.2 Registration and Account Security

To access certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.3 Service Availability

The Service is available worldwide; however, it is designed to comply with California and United States regulations. Users accessing the Service from other jurisdictions do so at their own risk and are responsible for compliance with local laws.

4. Service Model and Payment

4.1 Freemium Model

Myndo operates on a freemium model, providing new users with 2 free hours of service initially, after which continued use requires a subscription.

4.2 Subscription and Payment

By subscribing to Myndo, you agree to pay all applicable fees as described on our website. Payments are processed through Stripe, a third-party payment processor. You agree to provide accurate and complete payment information and authorize us to charge your chosen payment method for all fees incurred.

4.3 Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Refunds are provided in accordance with our refund policy as described on our website.

5. Mental Health Disclaimer

5.1 Not a Substitute for Professional Care

IMPORTANT: Myndo is not a substitute for professional medical advice, diagnosis, or treatment. The Service is designed to provide support and companionship but does not replace therapy, counseling, or other mental health treatment provided by licensed professionals.

5.2 AI-Generated Content

Myndo may generate content that feels emotionally supportive or psychologically insightful, but this content is produced by AI and is not reviewed by licensed professionals. Do not rely on Myndo to diagnose, prevent, or treat any mental health condition.

5.3 Emergency Situations

Myndo is not designed to address emergency situations. If you are experiencing a mental health emergency, having thoughts of harming yourself or others, or require immediate assistance, please contact a mental health professional, call your local emergency services (such as 911 in the United States), or go to your nearest emergency room. You can also contact the National Suicide Prevention Lifeline at 988 or 1-800-273-8255.

6. User Conduct

6.1 Acceptable Use

You agree to use the Service only for its intended purpose and in accordance with these Terms and applicable laws and regulations.

6.2 Prohibited Activities

You agree not to:

  • Use the Service in any way that violates any applicable law or regulation
  • Use the Service to harm yourself or others
  • Attempt to access, tamper with, or use non-public areas of the Service
  • Probe, scan, or test the vulnerability of the Service
  • Circumvent or bypass measures employed to prevent or limit access to the Service
  • Use the Service for any commercial purpose without our prior written consent
  • Use the Service to develop a competing product or service
  • Engage in any harassing, intimidating, predatory, or stalking conduct
  • Impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity
  • Interfere with or disrupt the operation of the Service or servers or networks connected to the Service

7. Privacy and Data

7.1 Privacy Policy

Our Privacy Policy, available at [link to Privacy Policy], describes how we collect, use, and share information about you when you use our Service. By using the Service, you consent to our collection, use, and sharing of information as described in the Privacy Policy.

7.2 Privacy-First Approach

We are committed to a privacy-first approach. As part of this commitment, we deliberately do not collect your real name. We collect only the information necessary to provide and improve our Service.

7.3 User Content and Personalized Insights

You retain ownership of the content you provide to the Service ("User Content"). However, by providing User Content to the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute your User Content in connection with operating and providing the Service.

We use AI technology to process your conversation transcripts to generate personalized insights that help provide tailored support. These insights may include patterns in your communication, preferences, wellness indicators, emotional states, and other information that helps us personalize your experience. These insights are used solely to improve your experience with the Service and are subject to the same privacy protections as your other personal information.

Upon account deletion, we delete all user-generated content, including conversation transcripts and any AI-derived insights, from our systems. We do not retain anonymized or pseudonymized versions of these materials. All user stories are fully erased to preserve your privacy and autonomy.

8. Intellectual Property

8.1 Ownership of the Service

The Service, including all content, features, and functionality, is owned by Nelumbo Labs LLC and its licensors and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

8.2 Limited License to Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use.

8.3 Feedback

If you provide feedback, ideas, or suggestions regarding the Service ("Feedback"), you grant us an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to use the Feedback in any manner and for any purpose without compensation to you.

9. Termination

9.1 Termination by You

You may terminate your account at any time by following the instructions on our website.

9.2 Termination by Us

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

9.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, limitations of liability, and data protection provisions.

9.4 Data Protection Upon Termination

When you terminate your account, we will delete your personal information and conversation transcripts as outlined in our Privacy Policy.

10. Limitation of Liability

10.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

10.2 Limitation of Liability

IN NO EVENT SHALL NELUMBO LABS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (III) ANY CONTENT OBTAINED FROM THE SERVICE; AND (IV) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

10.3 Cap on Liability

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION) WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (A) FIFTY DOLLARS ($50) OR (B) THE AMOUNT YOU HAVE PAID NELUMBO LABS LLC IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO YOUR CLAIM.

10.4 Mental Health Support Disclaimer

MYNDO PROVIDES A SUPPORT TOOL AND NOT MEDICAL OR PROFESSIONAL MENTAL HEALTH ADVICE. THE SERVICE MAY INCLUDE CONTENT RELATED TO MENTAL HEALTH, BUT SUCH CONTENT IS FOR INFORMATIONAL PURPOSES ONLY. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL OR MENTAL HEALTH CONDITION.

10.5 AI Limitations

You acknowledge and understand that:

  • The Service is powered by AI and may not always produce accurate, relevant, or appropriate responses.
  • The AI is not sentient and does not possess awareness of your emotional or mental state beyond the literal words you use.
  • You are solely responsible for how you use or interpret any responses provided by the Service.

We make no warranties regarding the accuracy, reliability, or usefulness of AI-generated content.

11. Indemnification

You agree to defend, indemnify, and hold harmless Nelumbo Labs LLC, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any rights of another.

12. Modifications to the Service and Terms

12.1 Modifications to the Service

We reserve the right to modify or discontinue, temporarily or permanently, the Service or any features or portions thereof without prior notice. You agree that we will not be liable for any modification, suspension, or discontinuance of the Service or any part thereof.

12.2 Modifications to the Terms

We may revise these Terms from time to time. The most current version will always be posted on our website. By continuing to access or use the Service after revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, please stop using the Service.

13. AI Transparency

Myndo is committed to transparency regarding our AI systems. We make our AI agent instructions publicly available and strive to be open about how our AI works. However, specific proprietary details about our AI architecture are not disclosed to protect our intellectual property.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms and any action related thereto will be governed by the laws of the State of California without regard to its conflict of law provisions.

14.2 Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively through final and binding arbitration in San Francisco, California. The arbitration shall be conducted by a single arbitrator in accordance with the rules of the American Arbitration Association.

14.3 Class Action Waiver

ANY ARBITRATION OR COURT PROCEEDING SHALL BE LIMITED TO THE DISPUTE BETWEEN US AND YOU INDIVIDUALLY. YOU ACKNOWLEDGE THAT, BY AGREEING TO THESE TERMS, YOU AND MYNDO ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

16. Data Protection Commitment

16.1 Restricted Data Use

We commit to using your data solely for the purpose of providing and improving the Service. Your data, including conversation transcripts and any derived psychological profiles, will never be used for advertising, marketing to you, or sold to data brokers or other third parties.

16.2 Data Protection in Business Transfers

In the event of any merger, acquisition, or sale of all or a portion of our assets, we will require any acquiring entity to:

  • Honor this data protection commitment
  • Use your data solely for providing and improving the Service
  • Maintain the same or stronger level of data protection
  • Provide you with advance notice and the option to delete your data prior to the transfer

16.3 User Rights Survival

Your rights to access, correct, and delete your data will survive any change in ownership of Myndo.

16.4 Personalized Insights Protections

Personalized insights generated from your conversations with Myndo will only be used to personalize and improve your experience with the Service. These insights will never be used for targeted advertising, shared with third parties, or used for any purpose not directly related to providing the Service to you.

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and us concerning the Service.

17.2 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

17.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

17.4 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. Nelumbo Labs LLC may freely assign or transfer these Terms without restriction, subject to the Data Protection Commitment in Section 16.

17.5 Contact Information

For questions about these Terms, please contact us at: help@myndo.ai